FAQ

Method 1: You can track your order with the tracking number

Method 2: You can send us an email to [email protected] with the purchase details.

Method 3: Chat with us.

You can send us an email to [email protected] with the purchase details and the mismatch description. To offer more evidence to support your claim, you can attach the photograph in .jpeg, or .png file format (2MB max).

If you paid with a credit card, the money will be refunded to the same card only. Likewise, to the bank if the payment was done through Internet banking. It usually takes around 3-15 business days for the money to arrive.

But if it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.

If after carefully checking your bank statement you still cannot find your refund, please contact our customer service team with appropriate proof.

Note:

  1. The bank statement should have an official stamp.
  2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for a product on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 - December 8.
  3. Mark the purchase of the specific order in your bank statement so that it is easy for us to find.

If you have any questions about a product, contact us via email at [email protected] with a personal message.

Send your cancellation request immediately. Provide a cancellation reason and submit your request.

Note:
1. You can cancel an order only before the dispatch process commences.
2. If you have already paid for your order, the cancellation request needs to be approved by us first. If your cancellation request is approved, the product(s) will not be shipped and the transaction will be canceled automatically. Else, we will continue to ship the order, thereby, no refund will be made.

Unfortunately, order details cannot be revised after an order has been placed successfully.

If you want to change anything about your order, you can try the following:

  1. Send a request to cancel your order. Once your order has been successfully canceled, you can place a new order.
  2. If your order has not been shipped out yet, you can contact us to change the order details for you against the new order.

To ensure the safety of your payment, all orders will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, we will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically canceled.

If after 24 hours your order is still being verified, please contact our Customer Service Team.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For some credit card transactions with a minimum amount, our payment gateway provides EMI options.

Feel free to write to [email protected] for more details.

Trendsetrz uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and Bank Transfer (Debit card). Alternatively, you may also use Credit/Debit Card, InstaMojo, PayTM, and Net Banking facilities.

For customers in India, we have integrated Instamojo Payment service, through which you can easily remit the funds from your Credit card, Debit card, and Net Banking. We shall add more gateways in future for your payment convenience.

Feel free to write to [email protected] to request a particular payment option for us to consider.

A Cashback for a product offers you to receive a percentage of the product price credited back into your account. The cashback amount is credited to your digital wallet in our webstore. All the credits to your digital wallet can be viewed in My Wallet from the My Account module. The wallet system works just like any other payment system. You can even make a partial payment with your wallet credits and the balance with other payment methods. You are provided with additional features to top-up your wallet with various payment methods. You can also transfer the credits from your wallet to your friend. You can review all the transactions done using your wallet credits. The Cashback percentage is displayed on the product page and such offers are valid for a limited period only. Feel free to write to [email protected] for more details.

We offer Special Discounts for your bulk purchases.

Mentioned below are our current discount structure. This is displayed on a tab in the product page offering the discount. Some products may not have the discount offer.

Min. Qty. Max. Qty. Discount
5 10 10%
11 25 12%
26 50 20%
Above 51 25%

The discount will be automatically applied to your cart as per the quantity purchased.

Happy Shopping!!